About the Team
TikTok Shop's Governance & Experience (GNE) team is responsible for ensuring that our platform provides a safe, trustworthy, and seamless experience for merchants, creators, partners, and users. Our mission is to build a resilient e-Commerce ecosystem through strong governance frameworks, operational excellence, and cross-functional collaboration.
Responsibilities
- Identify and assess gaps across the governance lifecycle, from policy development to enforcement, through case investigations and root cause analysis.
- Drive cross-functional collaboration to align on findings, share insights, and build consensus on needed improvements.
- Manage and track governance programs and action items, ensuring timely execution and strengthened control mechanisms across key domains.
- Monitor performance of key metrics and conduct deep dive analysis when necessary.
- Drive automation and AI initiatives to improve efficiency and accuracy across GNE operations.
Minimum Qualification(s):
- Bachelor’s degree or higher in a relevant field.
- Professional experience in e-Commerce governance, policy development, moderation operations, or related domains.
- Solid understanding of e-Commerce compliance standards and internet governance, with strong business acumen and risk awareness.
- Intermediate data analysis skills (including working with datasets, and competency in Excel/ spreadsheets).
- Experience in supporting or deploying AI/ automation initiatives.
- Strong communication and coordination skills, with the ability to engage effectively across teams and stakeholders.
Preferred Qualification(s)
- Experience in listing/content moderation, or BPO operations, ideally in a QA, Team Lead, or SOP development role.
- Advanced data analysis capabilities, including proficiency in SQL and/or Python.
- Hands-on experience in developing AI automation or prompt engineering to support operational efficiency and decision-making.
- Proven experience in project or program management, particularly in cross-functional and global environments.
- Demonstrated ability to apply analytical thinking and a programmatic approach to monitoring outcomes and driving improvements.
- Sound judgment and decision-making skills, especially in complex or ambiguous situations.
