We believe accessing healthcare should be as simple as doing your taxes on TurboTax. But for the millions on Medicaid, it’s not.
Fortuna Health is redefining the consumer experience for Medicaid . We’re helping millions navigate Medicaid end-to-end from eligibility and enrollment to renewing coverage. We're backed by a16z, BoxGroup, YC, and top healthcare angels.
We believe this is a once in a lifetime opportunity to dramatically improve the human condition for 90M people, and we need the help of high-throughput, growth-minded builders to make it happen.
As an early operations hire at Fortuna, you’ll play a critical role in shaping how our service is delivered - and how our company scales. You will work directly on solving the most foundational problems for our clients and partners. We work fully in-person 5 days a week out of our NYC office, and believe deeply in the value of a focused, supportive, and tight-knit team.
Your main responsibilities as a product ops associate will include:
This role is for you if you want to move fast and learn faster at a startup. You’ll thrive here if you see startups as the ultimate launchpad for your career and want to get deep in the weeds of building. You’ll get exposure to early‑stage company building, working across Operations and Engineering. You’ll have a unique opportunity to influence what we build and how we build it. Some words we think of when we think of our ideal fit: scrappy, high-grit, reliable, resourceful, open-minded, humble, and empathetic
Product Mindset
Our philosophy is that everyone should be product-oriented. We’re fundamentally building a consumer product for the masses. You will be in a unique position to understand both our enterprise clients and our end users. The challenge for you is to help balance the needs of both while remaining committed to our core user experience.
Ownership
There's plenty of greenfield, exploratory work to be done. We need someone to be able to take an ambiguous problem and run with it. As workflows mature, you'll be expected to own them end-to-end without heavy oversight.
High Velocity
We're looking for a rockstar operator: someone energetic, detail-oriented, and capable of managing context for multiple clients comfortably. Speed and quality aren't a tradeoff here—we expect both.
Respectful Disagreement
We believe it's crucial to be able to openly disagree with anyone on the team. We are looking for someone who doesn't shy away from conflict, but is respectful and empathetic in their approach and always open to different ideas.
Humility
It's important to be able to admit when you're wrong. We are looking for a low-ego teammate who is able to take failures in stride and grow from them.
Requirements
