The Oracle Employee Relations team is looking for an ER Consultant 1 - Data Center People Support to join our on-site data center HR support team in Abilene, Texas. The Oracle ER team is a results-oriented team that works with employees and leaders to help make Oracle a great place to work. We are a team of skilled human resource professionals who enjoy working in a collaborative environment within a fast-paced, dynamic, and innovative technology organization. Oracle Data Centers operate 24/7 to support mission-critical cloud infrastructure. The ER Consultant 1 - Data Center People Support is an on-site, entry-level ER role supporting Abilene, Texas. This position supports routine employee relations intake, case documentation, manager process guidance, and timely escalation of higher-risk matters. The role partners closely with Human Resources, Employment Practices, Legal, HR Ops/Payroll, Benefits/Leave, Security, and other HR Centers of Excellence to help ensure consistent, confidential, and timely resolution of workplace matters. Work Environment Requirements: This role supports a 24/7 operation and requires consistent on-site presence at the Abilene, Texas facility, including interaction with day and night shift teams. The role is subject to controlled-access protocols, which may include biometric identity verification for secure site entry. Coverage Model: Core on-site coverage: ~7:00 a.m. - 10:00 p.m. via overlapping shifts Example shifts (may vary): 8a-5p, 10a-7p, 1p-10p Weekend/holiday coverage: rotating schedules Overnight coverage: structured handoffs and escalation path; on-call participation may be required based on site needs Responsibilities Serve as an on-site first point of contact for routine employee relations questions and intake from employees and frontline managers; explain process steps and escalate as needed. Perform structured intake, triage, and documentation in the ER case/ticketing system; maintain accurate notes, supporting materials, and next-step tracking through resolution. Support ER Consultants and HR partners with day-to-day employee relations matters, including workplace concerns, conduct follow-up, attendance issues, and policy questions, escalating more sensitive or complex issues as appropriate. Support routine manager coaching by preparing documentation, templates, timelines, and talking points for review by ER or HR partners. Coordinate ER workflows such as scheduling conversations, collecting relevant documents, confirming action items, and ensuring timely handoffs while maintaining confidentiality. Identify and promptly escalate elevated-risk concerns, including discrimination, harassment, retaliation, threats, workplace violence, serious safety/security concerns, or other matters requiring specialized review. Maintain on-floor presence across buildings and shifts; build relationships with employees and shift leaders and share recurring themes with ER and HR leadership. Support ER reporting, case tracking, communications, process improvements, and other HR projects as assigned. #LI-VC7 Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $25.82 to $50.43 per hour; from: $53,700 to $104,900 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:
